Terms & Conditions by Marmaris Travel
All of the excursions and tours booked with us are subject to rules laid by the Turkish Travel Agencies and the Consumer Protection Laws recently upgraded in order to meet the standards of European Union Consumer Rights Legislation.
While you book our services online, we don’t charge any money online we accept the payment as cash upon your arrival the resort in Turkey. But you have also an option to send payments through bank transfers. Payments made online or upon arrival are inclusive of VAT.
Alterations on booked tours
We try our best to make sure that all tour programs are arranged as described in our website. Due to some unavoidable circumstances, Marmaris Travel holds the right to alter some or all of the programs without any prior notice.
Refund on cancellations made by us
In any case of tour cancellation made by us, we are liable to refund the actual tour prices you have already paid for and nothing more than that.
Refund on cancellations made by you
For cancellations requested by you prior to 2 days of the tour date, a full refund will be made.
For cancellations requested 1 day before the tour date, a half-refund is eligible.
For cancellation requests made on the tour dates, we regret that no refund is available.
Altering the bookings by you
In case you are looking to alter your tour date or replace the same with some other available tour, you must inform the same at least 1 day prior to the actual tour date. We will be able to help you with an alternate tour. We don’t charge anything for this service.
Passports and visas
If you have booked an excursion to Rhodes, Greece; it is mandatory that you bring along with you a valid passport. The EU citizens need not carry visas while on this tour. And no visa charges are applicable upon returning to Marmaris, Turkey.
If there arises any issue or a dispute over any particular tour, you are free to talk to the tour manager or e-mail the details to our mail id. We are eager to resolve the same at your best interest.
If any issue cannot be resolved amicably, then the issue escalates to the purview of laws of the governing country where the actual tours are conducted. By opting to book our services, it is understood that you will abide by the prevailing laws under the jurisdiction of the governing country.